Zurich Insurance - Complaints Form

Thank you for telling us about your concerns via our online complaint form and providing us with the opportunity to resolve it to your satisfaction.

We have sent you an email to acknowledge receipt of your complaint to the email address you provided within the form. If you don’t receive an email please give us a call as soon as possible on 131 551.

We will be in touch within the next 5 business days so we can talk through your concerns.

Please refer to Zurich Australia’s Complaints Policy for more information about how we will manage your complaint.

Are you a Zurich customer? *

Yes No

Please select if you are a Zurich customer

Policy number

Please enter a valid policy number (alphanumeric, hyphens).

Please tell us about your complaint *

Please provide details about your complaint

What outcome are you seeking? *

Please tell us what outcome you are seeking

First name *

First name is required (letters, spaces, hyphens, apostrophes only)

Last name *

Last name is required (letters, spaces, hyphens, apostrophes only)

Contact number *

Contact number is required (digits, spaces, +, -)

Email Address *

Please enter a valid email address

Preferred contact method *

Phone Email

Please select your preferred contact method

Have you raised this previously with us?

Yes No

Details of previous contact regarding this matter

Time of complaint: